U.S. Customs and Border Protection (CBP) implemented an enterprise-wide Tactical Communications Modernization project to upgrade Land Mobile Radio (LMR) systems used by nearly 40,000 Office of Border Patrol, Office of Field Operations, and CBP Air and Marine law enforcement agents and officers in the course of their duty to protect the Nation’s borders. The $60 million program included Radio Frequency (RF) site infrastructure upgrades, National Environmental Policy Act (NEPA) evaluations, equipment purchase and installation, testing and training. U.S. Customs and Border Protection hired Spire by way of its representative, Quanta Construction Services, to evaluate and assist in improving contractor performance. Spire’s scope included review of the contractor’s policies and procedures, interviews with contractor personnel and development of new policies and procedures and associated documentation. Spire’s effort included review of the contractor’s Work Breakdown Structure (WBS) and schedule and revisions to both. Spire also developed as-is and to-be process flow diagrams for contractor processes based on industry standard best practices. The process diagrams included work flows broken down by WBS element, role/responsibility and phase, which included preconstruction, construction, acceptance, closeout, safety, and Quality Assurance/Quality Control (QA/QC). Spire’s primary deliverable was a contractor QA/QC manual, which included the previously mentioned deliverables and facilitated contractor compliance with industry standard construction management best practices.